Event staff attendance: how agencies record promoter and usher shifts.

Why attendance causes disputes

After an event, the client usually asks three things: who came, at what time, and how long they worked. Talent ask the same questions from the other side, because their pay depends on the answers. A group photo at the booth and an "I'm here" message in WhatsApp help the coordinator on site, but they are hard to use as proof per person per shift.

Prepare a roster before the event

A roster is the list of who works which shift. It can be simple:

• Talent name, role, and phone number.
• Date, arrival time, and start and end time of each shift. Arrival is usually earlier than the start because of the briefing and changing into uniform.
• The agency's field coordinator and the client's contact person.
• Backup talent, if any, and the shifts they can cover.

Send the roster to the client before the event and ask them to confirm it. A roster agreed in advance is the reference when you count attendance.

What to record for every shift

For each talent and each day, record the check-in time, the check-out time, and proof they were at the venue. Also record who approved the shift and when. Without an approver's name, either the client or the talent can easily dispute the record.

When someone is late or does not show up

• Record the actual time, not the time on the roster.
• Agree with the client at the start how late arrivals are counted and who finds a replacement.
• If a replacement steps in, record their shift separately from the original talent, so the same shift is not paid twice.
• Do not change an approved record just to make the report look tidy. If someone objects, record the objection and the evidence, then decide together.

How it works on Temu Talent

On Temu Talent, talent check in themselves from their phone:

1. Check-in opens 1 hour before the shift starts and closes when the shift ends (Jakarta time, WIB).
2. At check-in, the talent takes a selfie and shares their location. The selfie gets a frame with the event name, venue, event day, time, coordinates, and the talent's name.
3. If the event manager has saved the venue location, check-ins from outside the radius are rejected. The default radius is 250 metres and can be changed.
4. Check-out becomes available after the shift ends. The shift then waits for approval.
5. The agency running the event reviews the proof and approves the shift. Pay is processed from approved shifts. Temu Talent's Admin only records payouts for talent who have completed identity verification.

Save the venue location from the venue itself, for example on loading day. GPS inside an exhibition hall can be less accurate, so check that the radius covers your booth area.

Start with one event

An agency can try this way of recording attendance on one event first and compare it with its current method. Introduce your agency to Temu Talent to talk it through.