Event day preparation for new promoters and ushers.

The day before: reread the brief

The brief from the agency or client usually answers what people will ask you on site. The night before the event, make sure you know these without opening the chat again:

• Your call time and your shift start time. They are often different because of the briefing and changing into uniform.
• The venue address, the crew entrance and the meeting point. Large exhibition halls have many doors, and the visitor entrance may not be open to crew before the event.
• The dress code: clothing colour, shoes, hair, and whether a uniform is provided.
• The name and number of the field coordinator.
• Your task: promoting a product, handing out samples, running the registration desk, or guiding guests.

If anything is unclear, ask the coordinator the day before. On the morning of the event everyone is usually busy.

Learn the product or the guest flow

Promoters need to know the product's key messages, the prices or promotions that apply during the event, and the questions visitors often ask. If a visitor asks something that is not in the brief, check with the brand's PIC. Do not guess product claims.

Ushers need to know the guest flow: where registration, the main room, the toilets and the exits are, and who to call for a VIP guest or a guest whose name is not on the list. If the organiser shares a floor plan, save it on your phone.

Not sure how promoter and usher roles differ? Read Promoters, ushers and brand ambassadors: what is the difference?

What to bring

• Your ID card (KTP).
• A fully charged phone and a power bank. On event day you use your phone to check in, talk to the coordinator and find your way.
• Your uniform or clothes that match the dress code, and shoes you can already stand in for hours. Try new shoes a few days before.
• Touch-up items, a comb and hair ties.
• Drinking water and any personal medication.
• A small bag. Storage space in a booth is often tight.

Travel and arrival

Plan your travel time from the call time, not from the shift start. Add a buffer for traffic, the parking queue and the walk from the car park to the crew entrance. When you arrive, report to the field coordinator.

Checking in on Temu Talent

If your event is managed through Temu Talent, you check in from your own phone:

1. Check-in opens 1 hour before the shift starts and closes when the shift ends (WIB, Jakarta time).
2. You take a selfie with the front camera and share your location. Allow camera and location access for the Temu Talent site in your browser. If you already blocked it, open the site settings in your browser and allow it again.
3. If the event manager has saved the venue location, check-in is only accepted inside the event area. Turn on GPS before you enter the building, because the signal inside a hall can be weak.
4. Check-in only works after the event manager has started the event. If you are on site, the check-in window is open and check-in is still refused, contact your coordinator.

During the shift

• Follow the break schedule from the coordinator. If you need to leave your area, tell the coordinator or a teammate first.
• Put your phone away while serving visitors, unless the phone is part of the job, for example guest registration.
• Do not post photos of the booth, unreleased products or guest data on social media without permission from the brand or organiser.
• Note down visitor questions you could not answer. They are useful for the next day's briefing.

After the shift

On Temu Talent, check-out is available once the shift has ended. Your shift then waits for approval from the event manager. Pay is processed from approved shifts.

Also complete identity verification in your account. It asks for your NIK, a bank or e-wallet account and a WhatsApp number, and an Admin checks the account holder's name. Temu Talent's Admin cannot record a payout for talent who are not verified yet, so finish this step before event day.

If you cannot make it

Tell the coordinator as soon as you know you cannot come or will be late. The earlier they hear, the better the agency's chance of finding a replacement before the shift starts.

No event yet?

Read how to become an event promoter or usher with Temu Talent, then check the events that are open for applications.