/* Shared readability and support tokens. Loaded after the existing brand layers. */
:root{--customer-muted:#595959;--customer-on-dark:#e5e5e5;--customer-action:#d10a29;--customer-space:24px}
.pilot-public .tt-aud p,.pilot-public .tt-aud .eyebrow{color:#fff;opacity:1}
.pilot-public .tt-aud.is-red{background:#d10a29}
.pilot-public .service-quote p,.pilot-public .service-quote .small-copy{color:var(--customer-on-dark);opacity:1}
.pilot-public .tt-footer-brand p{color:rgba(255,255,255,.72)}.pilot-public .tt-footer nav strong{color:rgba(255,255,255,.55)}.pilot-public .tt-footer-base{color:rgba(255,255,255,.58)}
.pilot-public .tt-aud h2{font-size:clamp(30px,3.3vw,48px);line-height:1.12;max-width:17ch}
.pilot-public .tt-aud{min-height:360px;gap:20px}.pilot-public .tt-aud p{max-width:42ch}
.pilot-public .tt-footer-contact{color:#fff;border-bottom:1px solid rgba(255,255,255,.3)}
.tt-footer .tt-footer-logo img{object-fit:contain}

.pilot-public .guide>p,.pilot-public .request-intro p{max-width:68ch}
form label{line-height:1.5}form input:not([type=checkbox]):not([type=radio]):not([type=hidden]),form select,form textarea{min-height:46px;font-size:16px}form textarea{line-height:1.5;resize:vertical}
form>.btn:last-child,form>.card-actions:last-child{margin-top:24px}form .form-error:empty{display:none}form label small{line-height:1.5}
button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid #1d1d1d;outline-offset:2px}[aria-invalid=true]:focus-visible,input:user-invalid:focus-visible,textarea:user-invalid:focus-visible,select:user-invalid:focus-visible{outline-color:#b50721}
.support-launcher,.support-panel,.support-admin-layout,.support-settings-card{font-family:'DM Sans',sans-serif;font-size:16px;color:#1d1d1d}
html:not([data-support-visible="true"]) [data-support-open]{display:none!important}


.support-launcher{position:fixed;right:calc(20px + env(safe-area-inset-right));bottom:calc(20px + env(safe-area-inset-bottom));z-index:70;min-height:64px;display:flex;align-items:center;gap:12px;border:1px solid #ffffff80;border-radius:999px;padding:7px 22px 7px 7px;background:#1d1d1d;color:#fff;box-shadow:0 6px 24px #1d1d1d26;cursor:pointer;text-align:left;isolation:isolate;transition:background .16s ease,box-shadow .16s ease}
.support-launcher:hover{background:#b91118;box-shadow:0 8px 28px #1d1d1d33}
.support-launcher-mark{position:relative;display:grid;place-items:center;flex:0 0 48px;width:48px;height:48px;border-radius:50%;background:#fff;color:#d7181f}
.support-launcher-mark img{display:block;width:32px;height:32px;object-fit:contain}
.support-launcher-chat{position:absolute;bottom:-1px;right:-2px;width:20px;height:20px;padding:3px;box-sizing:content-box;border-radius:50%;background:#fff;color:#d7181f;border:2px solid #d7181f}
.support-launcher-copy{display:grid;gap:2px;white-space:nowrap;line-height:1.3}.support-launcher-copy strong{font:700 15px/1.3 'DM Sans',sans-serif}.support-launcher-copy>span{font:400 12px/1.4 'DM Sans',sans-serif}
.support-launcher.is-open{min-height:56px;width:56px;padding:0;justify-content:center}.support-launcher.is-open .support-launcher-mark{background:transparent;color:#fff}.support-launcher.is-open .support-launcher-copy{display:none}
.support-unread{position:absolute;right:-4px;top:-6px;min-width:24px;height:24px;display:grid;place-items:center;background:#1d1d1d;color:#fff;border:2px solid #fff;padding:0 5px;border-radius:99px;font:700 12px/1 'DM Sans',sans-serif}
.support-panel{position:fixed;right:calc(20px + env(safe-area-inset-right));bottom:calc(92px + env(safe-area-inset-bottom));z-index:71;width:min(400px,calc(100vw - 32px));max-height:min(740px,calc(100dvh - 116px - env(safe-area-inset-bottom)));display:flex;flex-direction:column;background:#fff;border:1px solid #dedede;border-radius:20px;box-shadow:0 16px 60px #0003;overflow:hidden}
.support-panel header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:20px 22px;background:#1d1d1d;color:white}.support-panel header strong{font-size:18px}.support-panel header p{color:#e5e5e5;font-size:14px;margin:6px 0 0}
.support-close{background:transparent;color:#fff;border:1px solid #777;border-radius:10px;font-size:28px;min-width:44px;min-height:44px;line-height:1}
.support-panel-body{padding:20px;overflow:auto;overscroll-behavior:contain}.support-panel p{font-size:14px;line-height:1.6}.support-hours{padding:12px;background:#f5f5f5;border-radius:10px;color:#4d4d4d;margin:0 0 16px}
.support-chat-title{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px}.support-chat-title p{font-size:14px;color:#595959;margin:4px 0 0}
.support-messages{height:240px;overflow:auto;overscroll-behavior:contain;display:flex;flex-direction:column;gap:12px;scrollbar-gutter:stable;padding:4px}.support-day{text-align:center;color:#595959;font-size:12px;padding:4px}
.support-message{max-width:90%;border-radius:14px;padding:12px 14px;background:#f0f0f0;flex-shrink:0;overflow-wrap:anywhere;align-self:flex-start}.support-message.is-team{background:#fff0f2;border:1px solid #f4d2d9;align-self:flex-end}.support-message strong{font-size:12px;color:#555}.support-message p{color:#222;margin:6px 0;line-height:1.6;white-space:pre-wrap;font-size:16px}.support-message time{color:#595959;font-size:12px}
.support-connection{font-size:12px!important;color:#595959;min-height:20px;margin:8px 0 12px}.support-compose{display:grid;gap:16px;margin:0}.support-compose label,.support-settings label{display:grid;gap:7px;font-weight:500;font-size:14px}
.support-compose input,.support-compose textarea,.support-settings input:not([type=checkbox]),.support-settings select,.support-inbox-toolbar select{width:100%;border:1px solid #aaa;border-radius:9px;padding:11px 12px;background:#fff;color:#1d1d1d;min-height:46px;font-size:16px}
.support-compose-actions{display:flex;align-items:center;gap:14px;justify-content:space-between}.support-compose-actions small{max-width:25ch}.support-compose small,.support-settings small{font-weight:400;color:#595959;font-size:12px;line-height:1.5}.support-compose small a{text-decoration:underline}
.support-compose .btn,.support-settings .btn,.support-conversation .btn{font-family:'DM Sans',sans-serif!important;font-weight:600}.support-compose .btn.primary,.support-settings .btn.primary{background:#bb0924;border-color:#bb0924;color:white;white-space:nowrap;min-height:46px}
.support-error{color:#a10a24!important;font-size:14px;line-height:1.5;margin:12px 0}.support-error:empty{display:none}.support-save-result{color:#166534!important}.support-wa{width:100%;margin-top:20px;border-color:#16703a!important;color:#14532d!important}.support-notice,.support-closed{padding:14px;border-radius:12px;background:#f5f5f5;color:#4d4d4d}
.support-admin-layout{display:grid;grid-template-columns:minmax(260px,340px) minmax(0,1fr);gap:24px;align-items:start}.support-admin-layout .card{padding:22px}.support-inbox-toolbar{display:grid;gap:16px;margin-bottom:20px}.support-inbox-toolbar h2{margin:0;font-size:21px}.support-inbox-toolbar label{display:grid;gap:6px;font-size:14px}
.support-thread{display:grid;gap:8px;width:100%;text-align:left;padding:16px 12px;background:white;border:0;border-bottom:1px solid #ddd;border-radius:8px;color:#1d1d1d}.support-thread span:first-child{display:grid;gap:5px}.support-thread small{color:#595959;font-size:12px}.support-thread.is-active{background:#fff0f2;box-shadow:inset 3px 0 #bb0924}.support-preview{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%;font-size:14px;color:#595959}.support-thread strong{overflow-wrap:anywhere}
.support-pagination{display:flex;flex-wrap:wrap;gap:8px;margin-top:20px}.support-admin-layout .support-messages{height:360px}.support-settings-card{margin-top:28px}.support-settings-card summary{cursor:pointer;font-size:18px;font-weight:600;min-height:44px;padding:8px 0}.support-settings{display:grid;gap:20px;max-width:720px;padding-top:24px}.support-settings h2{font-size:28px;margin:0}.support-settings p{font-size:14px;line-height:1.6;margin:0;color:#595959}.support-settings .support-check{display:flex;align-items:center;gap:10px}.support-settings input[type=checkbox]{width:20px;height:20px;accent-color:#bb0924}.support-settings fieldset{padding:16px;border:1px solid #ccc;border-radius:12px}.support-settings legend{font-size:14px;padding:0 6px}.support-days{display:flex;gap:14px;flex-wrap:wrap}.support-days label{display:flex;align-items:center;gap:6px}.support-empty{padding:28px 12px;color:#595959}.support-empty h2{font-size:21px}.support-inbox #support-thread-list{max-height:540px;overflow:auto}
@media(max-width:760px){.pilot-public .tt-aud{min-height:320px}.support-admin-layout{grid-template-columns:1fr}.support-admin-layout .support-messages{height:300px}.support-inbox #support-thread-list{max-height:240px}.support-panel{right:calc(12px + env(safe-area-inset-right));bottom:calc(88px + env(safe-area-inset-bottom));width:calc(100vw - 24px - env(safe-area-inset-right) - env(safe-area-inset-left));max-height:calc(100dvh - 104px - env(safe-area-inset-bottom) - env(safe-area-inset-top))}.support-panel-body{padding:16px}.support-launcher{right:calc(16px + env(safe-area-inset-right));bottom:calc(16px + env(safe-area-inset-bottom));min-height:60px;padding:5px 18px 5px 5px;gap:10px}.support-compose-actions{align-items:flex-start}.support-settings .form-grid{grid-template-columns:1fr 1fr}}
@media(prefers-reduced-motion:reduce){.support-launcher,.support-panel *{scroll-behavior:auto!important;animation:none!important;transition:none!important}}
@media print{#customer-support{display:none!important}}

.pilot-public button.text-link{background:none;border:0;padding:0;font:inherit;color:inherit;text-decoration:underline;text-underline-offset:4px;min-height:44px;text-align:left}

/* Chat panel: the conversation fills the panel and the composer stays pinned under it. */
.support-panel{width:min(440px,calc(100vw - 32px));height:min(720px,calc(100dvh - 116px - env(safe-area-inset-bottom)));max-height:none}
.support-panel header{align-items:center;padding:16px 16px 16px 22px}
.support-panel-body{flex:1 1 auto;min-height:0;display:flex;flex-direction:column;padding:0;overflow:hidden}.support-panel-body>*{flex-shrink:0}.support-panel [hidden]{display:none!important}
.support-panel .support-hours{margin:12px 16px 0;padding:10px 12px;font-size:14px;line-height:1.5}
.support-wa-link{color:#14532d;font-weight:600;text-decoration:underline;text-underline-offset:3px}
.support-panel .support-messages{flex:1 1 auto;min-height:0;max-height:none;height:auto;padding:16px;gap:10px}
.support-message{max-width:85%}.support-message p{font-size:16px;margin:4px 0}
.support-panel .support-empty{padding:12px 4px;font-size:16px}
.support-connection:empty{display:none}.support-panel .support-connection{margin:0;padding:0 16px 6px}
.support-compose-row{display:flex;align-items:flex-end;gap:8px}
.support-compose .support-compose-row textarea{flex:1;min-height:46px;max-height:140px;resize:none;line-height:1.45;padding:11px 14px;border-radius:12px}
.support-send{flex:0 0 46px;width:46px;height:46px;display:grid;place-items:center;border:0;border-radius:12px;background:#bb0924;color:#fff;cursor:pointer}.support-send:hover{background:#9a0720}.support-send:disabled{opacity:.6;cursor:wait}
.support-send:focus-visible,.support-compose textarea:focus-visible,.support-name input:focus-visible{outline:3px solid #d7181f;outline-offset:2px}
.support-panel .support-compose{gap:8px;padding:12px 16px 14px;border-top:1px solid #e5e5e5;background:#fff}
.support-panel .support-error{margin:8px 16px 0}.support-panel .support-notice,.support-panel .support-closed{margin:12px 16px}
.support-unavailable,.support-loading{padding:20px;overflow:auto}.support-unavailable h2{font-size:21px;margin:0 0 8px}
.support-visually-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.support-name{display:grid;gap:6px;margin:0 0 16px;padding:12px;border:1px solid #e5e5e5;border-radius:12px}.support-name label{font-size:14px;line-height:1.5;color:#595959}.support-name div{display:flex;gap:8px}.support-name input{flex:1;min-width:0;min-height:44px;border:1px solid #aaa;border-radius:9px;padding:9px 12px;font-size:16px}
.support-admin-layout .support-messages{height:min(62vh,600px)}.support-conversation .support-compose{margin-top:12px}
@media(max-width:760px){.support-panel{height:calc(100dvh - 104px - env(safe-area-inset-bottom) - env(safe-area-inset-top))}.support-admin-layout .support-messages{height:min(60vh,480px)}}
/* On a phone the chat opens as a full screen sheet so the conversation stays readable above the keyboard. */
@media(max-width:560px){html[data-support-expanded] body{overflow:hidden}html[data-support-expanded] .support-launcher{display:none!important}
 .support-panel{top:var(--support-viewport-top,0);left:0;right:0;bottom:auto;width:100%;height:var(--support-viewport,100dvh);border:0;border-radius:0;box-shadow:none}
 .support-panel header{padding:calc(12px + env(safe-area-inset-top)) calc(12px + env(safe-area-inset-right)) 12px calc(18px + env(safe-area-inset-left))}
 .support-panel .support-compose{padding-bottom:calc(12px + env(safe-area-inset-bottom))}}

.support-message.is-team{align-self:flex-start;background:#f0f0f0;border:0}.support-message.is-mine{align-self:flex-end;background:#fff0f2;border:1px solid #f4d2d9}

/* Acquisition and Admin alerts use the same readable form and action scale. */
.service-examples{max-width:1240px;margin:64px auto;padding:0 32px}.section-intro{max-width:680px;margin-bottom:24px}.section-intro h2,.agency-entry h2{font-size:clamp(26px,3vw,38px);line-height:1.15;margin:12px 0}.service-example-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px;margin-bottom:24px}.service-example-grid .card{padding:24px;box-shadow:none}.example-label{font:700 12px/1.5 'DM Sans',sans-serif;letter-spacing:.06em;color:#8f1420}.service-example-grid h3{font-size:21px;line-height:1.155;margin:14px 0 20px}.service-example-grid p,.service-examples p,.agency-entry p{font-size:16px;line-height:1.7;color:#595959}.service-example-grid dl{display:grid;gap:14px}.service-example-grid dt{font-weight:600;font-size:14px}.service-example-grid dd{margin:4px 0 0;font-size:16px;line-height:1.6;color:#4c4c4c}.agency-entry{max-width:1176px;margin:40px auto 64px;padding:32px;display:flex;gap:24px;align-items:center;justify-content:space-between}.agency-entry .btn{flex-shrink:0}.pricing-example{margin:32px 0;padding:28px!important}.pricing-example dl{max-width:680px;display:grid;gap:0;margin:24px 0}.pricing-example dl>div{display:flex;justify-content:space-between;gap:20px;padding:14px 0;border-bottom:1px solid #ddd}.pricing-example dd{margin:0;font-weight:600;white-space:nowrap}.pricing-total{font-weight:700;color:#1d1d1d}.pricing-example .btn{margin-top:16px}.pricing-example>p{max-width:75ch}.acquisition-form{display:grid;gap:24px!important}.acquisition-form fieldset{margin:0!important;padding:0!important;border:0!important}.acquisition-form legend{font:600 18px/1.5 'DM Sans',sans-serif;padding:0 0 16px!important}.acquisition-form label{font-size:14px;display:grid;gap:7px}.acquisition-form input:not([type=checkbox]),.acquisition-form select,.acquisition-form textarea{font:400 16px/1.5 'DM Sans',sans-serif;min-height:46px;border:1px solid #aaa;border-radius:9px;padding:11px 12px;width:100%;background:#fff}.acquisition-form small{font-size:12px;font-weight:400;line-height:1.5;color:#595959}.acquisition-form .request-consent{display:flex;align-items:flex-start;font-size:14px;line-height:1.6;gap:12px;margin:0}.acquisition-form input[type=checkbox]{width:20px;height:20px;flex-shrink:0;margin-top:2px}.acquisition-form .btn{min-height:46px;font-family:'DM Sans',sans-serif;font-weight:600}.acquisition-form .small-copy{margin:0}.brief-details{padding:16px;border:1px solid #ddd;border-radius:12px}.brief-details summary{font-weight:600;font-size:16px;cursor:pointer;min-height:44px;display:flex;align-items:center;gap:8px}.brief-details summary:before{content:'+';font-size:20px}.brief-details[open] summary:before{content:'−'}.brief-details .form-grid{margin-top:16px}.request-aside{display:grid;gap:16px;align-content:start}.request-aside h2{font-size:30px;line-height:1.15;margin:0}.request-aside ol,.receipt-steps{padding-left:24px;line-height:1.7}.request-aside li,.receipt-steps li{margin-bottom:12px}.request-aside p{margin:0}.request-aside [data-support-hours]{font-size:14px;padding-top:16px;border-top:1px solid #ddd}.request-reference{overflow-wrap:anywhere}.request-success{max-width:820px!important}.request-success h1,.request-intro h1{font-size:clamp(32px,4.5vw,52px)!important;line-height:1.12!important;max-width:22ch}.support-nav-badge{margin-left:auto;background:#bb0924;color:#fff;border-radius:999px;min-width:24px;padding:3px 7px;text-align:center;font:700 12px/1.5 'DM Sans',sans-serif}.support-sound{background:#fff;border:1px solid #ccc;border-radius:9px;padding:10px 12px;margin:8px 0;color:#555;min-height:44px;font:500 13px/1.4 'DM Sans',sans-serif;text-align:left}.support-sound[aria-pressed=true]{color:#14532d;background:#f0fdf4;border-color:#86b897}.support-service-state{display:grid;gap:8px;padding:18px 20px;margin-bottom:24px;background:#f6f6f6;border:1px solid #ddd;border-radius:12px;font:400 14px/1.6 'DM Sans',sans-serif}.support-service-state small{color:#595959;max-width:85ch}.support-settings-history{padding:0;list-style:none;display:grid;gap:12px}.support-settings-history li{display:grid;gap:4px;padding:12px;background:#f6f6f6;border-radius:8px;font:400 14px/1.6 'DM Sans',sans-serif}.support-settings-history time{font-weight:600}.support-admin-alert{position:fixed;right:20px;bottom:20px;max-width:calc(100vw - 40px);z-index:75;padding:20px 56px 20px 20px;background:#1d1d1d;color:#fff;box-shadow:0 8px 32px #0003;border-radius:14px;display:grid;gap:10px;font:400 15px/1.5 'DM Sans',sans-serif}.support-admin-alert a{color:#fff;text-decoration:underline}.support-admin-alert button{position:absolute;right:8px;top:8px;background:none;color:#fff;border:0;min-width:44px;min-height:44px;font-size:28px}
@media(max-width:900px){.service-example-grid{grid-template-columns:1fr}.agency-entry{margin:32px 24px;flex-direction:column;align-items:flex-start}.service-examples{padding:0 24px;margin:40px auto}.service-example-grid h3{font-size:21px}.acquisition-form .form-grid{grid-template-columns:1fr}.acquisition-form .wide{grid-column:auto}.pricing-example dl>div{flex-wrap:wrap;gap:8px}.pricing-example dd{margin-left:auto}.support-sound{margin:0 8px}.request-success .card-actions{display:flex;flex-wrap:wrap;gap:12px}}
@media print{.support-admin-alert,.support-sound{display:none!important}}

@media(max-width:760px){.request-layout .request-aside{order:0}.request-layout .acquisition-form{order:0}.request-aside h2{margin:0}.request-layout{gap:24px}}

html[data-support-visible="true"][data-support-enabled="true"] .support-followup-fallback{display:none}.support-followup-fallback{align-self:center;min-height:44px;display:inline-flex;align-items:center}
/* Analytics consent card. Terima and Tolak share one size and both keep a visible outline. */
.consent-bar{position:fixed;left:calc(16px + env(safe-area-inset-left));bottom:calc(16px + env(safe-area-inset-bottom));z-index:80;width:min(540px,calc(100vw - 32px));display:grid;gap:10px;padding:22px 24px;border:1px solid #e5e5e5;border-radius:18px;background:#fff;color:#1d1d1d;box-shadow:0 12px 36px #1d1d1d26}
.consent-bar-title{margin:0;font-family:"DM Sans",system-ui,sans-serif;font-size:18px;font-weight:700;line-height:1.3;text-transform:none;letter-spacing:0}
.consent-bar-copy{margin:0;font-size:16px;line-height:1.6;color:#4a4a4a}
.consent-bar-link{color:#d7181f;font-weight:700;text-decoration:none}
.consent-bar-link:hover{text-decoration:underline}
.consent-bar-actions,.consent-settings-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:6px}
.consent-bar-actions .consent-choice{flex:0 0 auto;min-width:112px}
.consent-choice{min-height:44px;justify-content:center;padding:0 22px;border:1px solid #1d1d1d;border-radius:10px;background:#fff;color:#1d1d1d;font-weight:700}
.consent-choice:hover{background:#f6f6f6}
.consent-choice:focus-visible{outline:3px solid #ed2024;outline-offset:2px}
.consent-bar .consent-accept{border-color:#d7181f;background:#d7181f;color:#fff}
.consent-bar .consent-accept:hover{border-color:#b8151b;background:#b8151b}
.consent-settings{margin-top:32px;padding:20px 24px;border:1px solid #e5e5e5;border-radius:16px;background:#fff}
.consent-settings h2{margin:0 0 8px;font-size:20px}
.consent-state{display:none;margin:0 0 16px;color:#6b6b6b}
.consent-settings[data-consent-status="unset"] .consent-state[data-state="unset"],.consent-settings[data-consent-status="granted"] .consent-state[data-state="granted"],.consent-settings[data-consent-status="denied"] .consent-state[data-state="denied"]{display:block}
.consent-settings .consent-choice[aria-pressed="true"]{background:#1d1d1d;color:#fff}
.consent-settings .consent-choice[aria-pressed="true"]::before{content:"✓ "}
@media (max-width:640px){.consent-bar{left:12px;right:12px;width:auto;bottom:calc(12px + env(safe-area-inset-bottom));padding:18px}.consent-bar-actions .consent-choice{flex:1 1 0}.consent-settings{padding:18px}}